2019 SCHA Awards
Outstanding Senior Care Professional


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Clarissa Reyna Clarissa Reyna

 
Clarissa Reyna

Position: Associate Director of Care Management

Organization: 123 Home Care

 

List your nominee's experience in Senior Care.
Clarissa has been involved in the senior care community through 123 Home Care for the past three years. She began as a Care Manager and quickly showcased her talent and aptitude for this industry through her professionalism and great customer service. Through her performance she has been elevated to Associate Director of Care Management and is the manager of a team of Care Managers covering the Orange County area. The Care Management department is responsible for coordinating for the various schedules of 123 Home Care client’s and Qualified Caregivers. Clarissa is responsible for ensuring the quality and efficiency of her team is up to the high standards set on a daily basis. A large portion of this role is focused around customer service, which Clarissa exemplifies. Through her great leadership and positive example she has been able to be an incredible resource for not only the client’s and Qualified Caregivers of 123 Home Care but the other team members in the office who look up to her.


Describe how your Nominee has exceeded his or her Job Description, becoming a hero to you or others. Provide an example or as much detail as possible of the things that they do that go above and beyond their job description.
Clarissa is an exceptional leader and though her job responsibility is centered around managing and coaching her team (which she does extremely well) she is constantly “rolling up her sleeves” to help her team when the workload becomes heavy. She is notorious for taking the more challenging conversations herself and using these as teaching moments for her team. Each time Clarissa has these difficult conversations the client or Qualified Caregivers always seem to have a greater appreciation of 123 Home Care. Clarissa is a wonderful teammate and positively impacts everyone that comes in contact with her. Her efforts are felt throughout the Orange County region both directly and through her impact on the collective team.

Comments

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Average user rating from: 39 user(s)


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5.0  (39)
 
Clarissa Reyna 2019-06-14 12:39:06 Ana Cardona
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5.0
Voted by SCHA Community Member    June 14, 2019

Great job!

Clarissa Reyna 2019-06-13 17:40:43 Ryan Baxter
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5.0
Voted by SCHA Community Member    June 13, 2019

Clarissa is truly a senior care hero! She always delivers unparalleled customer service to 123 Home Care's clients, families, Qualified Caregivers and partners in the community. She leads by example of her reliability, trustworthiness and impeccable ability to deliver great care to clients. Not to mention, she consistently spearheads fun activities for the team at 123 Home Care!

Clarissa Reyna 2019-06-13 17:22:34 Eduardo Ramirez
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5.0
Voted by SCHA Community Member    June 13, 2019

A consummate professional

Clarissa Reyna 2019-06-12 10:53:11 Reese Morgan
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5.0
Voted by SCHA Community Member    June 12, 2019

Truly looks out for the best interest of the client and those she works with. Well deserved!

Clarissa Reyna 2019-06-12 08:31:23 Matt Omer
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5.0
Voted by SCHA Community Member    June 12, 2019

Clarissa's compassion is unrivaled, such a deserving recipient!