Frequently Asked Questions

Sponsor opportunities for the Senior Care Hero Awards 2021 will be posted on January 1, 2021.


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When does public nominations and voting open?

Nominations and Voting begin June 1st and close August 31st.


How do I nominate someone?

You must create a profile by registering. Look at the upper, right-hand corner of the Senior Care Hero Awards™ (or SCHA™) site and click on “Create an Account.” It’s a simple process. Once you are done, you may go to the “Nominate” link and nominate as many people as you wish. If you are already registered, simply enter your username and password and then go to the “Nominate” link.


How do I vote for someone?

If you have already created a profile, simply enter your username and password in the upper right-hand corner, then go to the person’s profile for whom you wish to vote and click on the “Vote” box on their profile. If you haven’t created a profile, click on “Create an Account” in the upper, right-hand corner of the SCHA site and do so. You may vote once a day, every day until voting closes on August 31st.


What is the countdown clock for and when does public voting close?

The process involves a number of stages from the call for nominations, through voting, identifying finalists and presenting the awards. When we count down the voting period, the clock indicates the number of days until public voting will close.  The clock will indicate the days remaining in each phase as we work our way up to the awards presentation on October 19, 2019 at The City National Grove of Anaheim.


How many nominees receive Senior Care Hero Awards™?

One award is presented to the recipient of each category. Nominees are recognized on the website through the entire award process, and finalists will be announced in September. Award recipients in the Professional categories are revealed the evening of the gala. People’s Choice honorees are announced in the weeks following close of voting.

Note: We reserve the right to eliminate, modify, consolidate or create new categories.


Why isn't there a category for my senior care /health care specialty?

If you don't see a category for your healthcare nominee, please review the Outstanding Senior Care Professional Category. This category was created as a way to include any professional not fitting into the listed categories. If you have suggestions for different categories for next year's event, please send them to This email address is being protected from spambots. You need JavaScript enabled to view it. .


How are recipients selected?


Voting Process:

There are two types of awards: People's Choice, which are selected by the largest number of popular votes, and the Professional categories, which are selected by the Council of Advisors and Academy of Leaders. The Professional awards nominations are reviewed by the Council and Academy, taking into consideration the nomination, comments by registered participants and other factors. Detailed information about rules, terms and conditions is available on the website by clicking here.


What do I get if I receive a Senior Care Hero Award™?

SCHA™ Award recipients will receive the SCHA™ Hero statuette. All SCHA™ Finalists will receive a congratulatory certificate. SCHA™ recipients, finalists and nominees will be listed on the SCHA™ web site.


When are the awards presented and do the recipients need to be present to receive an award?

The Senior Care Hero Awards™ ceremony will be held on October 19, 2019 at The City National Grove of Anaheim. Tickets may be purchased through the website. There are scholarships for Finalists whose companies will not sponsor them. Recipients do not need to attend to receive their awards, but are encouraged to send a representative to accept on their behalf.


Are negative comments and reviews allowed?

No. This site is for celebrating the unsung heroes in senior care. SeniorServ reserves the right to reject, edit or delete any rating, review, comment, profile, nomination, or participant registration it feels is outside of the spirit of the awards. Accepting these terms is a condition of using the website or participating in the Awards program.


Can I join the Council of Advisors or the Academy of Leaders?

Participation is by invitation only and is updated annually. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to be considered for future participation. This email address is being protected from spambots.


Is there a fee or any cost at all to make a nomination, be a nominee or receive any of the awards?o i 

No. The awards are fully sponsored and there is no entry or participation fee.


How can I sponsor the Senior Care Hero Awards™?

Click here for Sponsorship information, or look under the Sponsor tab on the website.


What are the net proceeds of the Awards used for?

The net proceeds of the Awards are used to benefit seniors in need through the safety net programs offered by SeniorServ, a non-profit that maintains independence, wellness and dignity by securing home, health and heart for our elders.